• The Payee. This is the name of the individual or company who is receiving payment.
• The Address and City of the individual or company.
• The State and Zip Code.
• The Phone Number of the individual or company. This may be a Customer Service Number found on your invoice. If a number to the company is not available, you may type in Franklin Savings Bank's number of 603-934-4445. It is a requirement that this field by completed.
• The Contact Name is the name of the individual or contact at the company. This is optional.

• The Amount.
• The Date of the First Payment.
• The Frequency. "On Demand" allows you the ability to issue payments to the payee as you choose. Should you wish to make a "recurring payment", click on the drop down box to select a payment frequency. This option enables you to establish a payment to be sent on a regular basis without your having to initiate the payment each time.
• The Number of Payments. For recurring payments only, and is optional.
• The Description is an explanation of the payment. It is your I-Bank24 Bill Payment transaction, and you may customize it for your personal benefit. This description will be visible to you on your checking account statement.
• The Account Number with Payee is the account number assigned to you by the payee who will be receiving the payment. This account number found on your invoice, accompanies the payment to ensure that your payment is credited to the appropriate account. An account number is not required for payments to individuals but should be completed for all other payments.

These instructions establish how a Bill Payment is made, after the Payee has been added. If Payee has not been added, please refer to How to Add a New Payee and Make a Payment.

To make a bill payment, click on the account number you wish to make the payment from, on the "List of Accounts" screen. Point to "Bill Payments" and select "Payment List" from the drop-down menu. From the list of established payees, select the payments that are to be made by placing a check mark beside the name of each payee(s). "Next Payment" and "Payment Amount" windows will appear. The "Next Payment" will automatically show the current business date. If a future date is desired, insert the appropriate date. Enter the amount you wish to pay your chosen payee(s) in the "Payment Amount" box. You will notice at the bottom of your Payment List, a total payment amount for your current bill pay session. Your checking account balance, minus the amount of your current bill pay session is also visible to you from this screen.

Click the "Submit" button to make the payment, and receive confirmation.

How To View Scheduled Bill Payments

This function enables you to verify future scheduled bill payments. From the "List of Accounts" screen, click on the checking account number from which the payment was scheduled. Point to "Bill Payments" and click on "Payment List". Future scheduled payments will be visible with the designated date and amount.

Should you wish to cancel a future scheduled payment, click the "Delete" button on the payment you wish to remove. When the payment information appears and you are asked, "Are You Sure You Want to Delete This Payment?", click the "Submit" button.

Please note: By deleting the scheduled payment, you are also deleting the selected payee from your payment list. Should you intend to pay this same vendor again, you will need to re-establish the payee information. Please refer to How to Add A New Payee and Make a Payment to accomplish this.

How To Change a Scheduled Payment

This option is used to adjust any information pertaining to a particular payment (Amount, Date, Frequency, Description, and Account Number). To change a scheduled payment, click on the account making the payment from the "List of Accounts" screen. Point to "Bill Payments" and, click on "Payment List" from the drop down menu. From the "Payment List", select the specific payment that is to be changed from under the "Payee" column (click on the name of the Payee). Modify any one of the following options:

• Change the Amount.
• Change the Date.
• Change the Frequency by selecting another frequency from the drop-down list box.
• Change the Number of Remaining Payments
• Change the Description.
• Change the Account Number with the Payee.

Click the "Submit" button to complete the request, and receive confirmation.

If you wish to adjust any information pertaining to a Payee (Payee Name, Address, City, State, Zip, Phone Number, or Contact Name), please refer to How to Modify a Payee.

How To Set Up A Recurring Payment

For instructions on setting up a new recurring payment, please refer to How to Add a New Payee and Make a Payment, and complete the appropriate "Frequency" information.

To set up a recurring payment for an established payee, please refer to How to Change a Scheduled Payment, giving particular attention to the "Frequency" option.

How to Delete a Scheduled Payment

This option is used to delete a payment prior to the payment date. Deleting a payment may only be accomplished by deleting the payment prior to 2:00 P.M. of the designated payment date. Select the account you made the payment from on the "List of Accounts" screen. Point to "Bill Payments" and click on "Payment List" from the drop down menu. Click the "Delete" button on the payment you wish to remove. When the payment information appears and you are asked, "Are You Sure You Want to Delete This Payment?", click the "Submit" button.

Please note: By deleting the scheduled payment, you are also deleting the selected payee from your payment list. Should you intend to pay this same vendor again, you will need to re-establish the payee information. Please refer to How to Add A New Payee and Make a Payment to accomplish this.

How To Modify A Payee

If you must adjust any of the following information regarding an established payee:

• Payee Name
• Address
• City
• State
• Zip
• Phone Number
• Contact Name

How To Remove A Payee

This option is used to delete an established Payee.

To delete a payee, click on the checking account making the payment, from the "List of Accounts" screen. Point to "Bill Payments", and click on "Payment List" from the drop down menu. From the "Payment List", click the "Delete" button on the Payee you wish to delete. Click the "Submit" button.

Please note: By deleting the scheduled payee, you are also deleting any scheduled payments. Should you intend to pay this same vendor again, you will need to re-establish the payee information. Please refer to How to Add A New Payee and Make a Payment to accomplish this.

How to View Bill Payment History

Bill Payment transactions may be viewed along with other account transactions by clicking on the account number where the bill payments were made from, on the "List of Accounts" screen. Point to "Transactions" and click on "Previous Statement" or "Current Statement".

Contact For Questions/Problems

Should you have any questions or problems when utilizing the I-Bank24 Bill Pay system, please contact our Customer Contact Center at (603) 934-4445, (800) 372-4445(in NH) or by e-mail at mybanker@fsbnh.com.

All Customer Service Representatives at any one of our office locations are available for assistance.

Help is also available via e-mail, by clicking on the "Contact Us" link located at the bottom of each I-Bank24 screen.